Regional Director Operations, Mental Health Care, ACT Programs - Bay Area, CA
Who is Telecare: We are an organization that makes a difference in people's lives every day. We have more than 3,600 committed employees serving people with Serious Mental Illness at 135+ program locations in seven states. At Telecare, we strive for excellence in providing services that help people recover their health, hopes and dreams. Through our multiple program types and levels of care, we provide an array of behavioral health services to adolescents, transition aged youth, adults and older adults, many of whom also live with complex needs related to co-morbid substance use, chronic health conditions, criminal justice backgrounds, and homelessness. How do we accomplish these things? We partner with public sector entities and private systems of care to develop programs for people with complex needs. And we are growing all the time, we experienced a 12% growth in just the past year.
We are not new to the world of mental health. Telecare has been in this business since 1965. Our leader, Anne Bakar is furthering her father's vision to help people with serious mental illness live their fullest lives in recovery. We are also kind to each other and show the same respect to each other as we do with the individuals we serve.
Who YOU are: You have a wealth of regional leadership experience, overseeing multiple programs within an assigned region. Your expertise includes managing out-patient/community based programs. You manage clinical program objectives, quality care, mutually supportive County and State relationships, and budgetary expectations.
Leveraging your operational and cross-functional expertise, you will partner with the Program Administrators within your region, enhancing clinical quality and efforts that support Telecare's strategic priorities. You're innovative and also bring expertise in the area of finance. You manage facilities within the assigned geographical region and/or product line, ensuring achievement of clinical program objectives, quality care, mutually supportive County and State relationships, and budgetary expectations.
The region includes the following Telecare programs in the beautiful Bay Area:
La Conexion IFSP in San Jose
La Claridad ACT in San Jose
Partners in Wellness, Pay-for-Performance FSP in San Jose
Muriel Wright Substance Use Treatment programs in San Jose
Sausal Creek Out Patient Clinic in Oakland
You understand mental health and co-occurring disorders and have labor relations experience. Most importantly you connect with Telecare's Recovery-Centered Clinical System (RCCS), an innovative recovery framework that incorporates the latest research and evidence-based practices. RCCS emphasizes doing no harm and supporting and enlivening recovery. The recovery model incorporates such approaches as motivational interviewing, cognitive behavioral therapy, dialectical behavioral therapy (DBT), harm reduction, and other consumer-centered therapeutic interventions.
As someone who gravitates to mission driven organizations, you will be pleased to hear Telecare's highest rated employee engagement question is the ability to support our mission. Your passion to change people's lives will be a shared value not only with your colleagues, but your direct reports and everyone associated with the Telecare family. You not only believe in recovery for the individuals we serve, you role-model our recovery philosophy by empowering your staff and treating people with respect, and never settle for anything less than excellence.
What you will do: You will effectively establish objectives and provide supervision the Administrators and develop communication between your leaders and the SVP's of Operations.
You will monitor the county contract and financial performance of each program and share your findings with the SVP's of Operations. You will ensure that Telecare is compliant with all regulatory bodies and is consistent with quality improvement. You will do all of these things while seeking and valuing input and feedback from others.