Customer Service Specialist Internal Medicine & Pediatrics
Location: Leawood, Kansas
Internal Number: 22000440
Customer Service SpecialistAdventHealth Shawnee Mission
Adventh Health Internal Medicine/Pediatrics Clinic
7820 W 165th Street, Overland Park, KS 66223
Reasons To Work At AdventHealth Shawnee Mission
Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
Providing faith-based, whole person care to Kansas City since 1962
Excellent health benefits, an onsite child care center and fitness facility
Tuition reimbursement to support continuing education
Employee Referral Program
Largest health care provider in Johnson County with three campuses
Monday - Friday
8:00AM - 5:00PM
40 hours a week
You Will Be Responsible For:
Schedule patient appointments in software as trained following scheduling procedures and standards.
Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients complete paperwork.
Performs a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.
May prepares bank deposits on a daily basis.
Current knowledge of ICD-9 and CPT-4 coding applications.
What You Will Need:
High School Diploma or Equivalent
Up to 1 Year of Experience
The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.